Our Destination Management & Hospitality Department is at the heart of Salmart Diplomatic Hospitality’s service excellence. We specialize in handling all logistics for dignitaries, delegations, and distinguished guests ensuring safe, seamless, and culturally immersive experiences across Africa and beyond.
From the moment our guests land to their final farewell, we manage every detail: airport protocol, luxury accommodation, VIP transfers, personalized tourism experiences, and venue scouting for high-level events. Whether it’s a head of state, a ministerial delegation, or a corporate CEO, we guarantee unmatched service.
🌟 Vision
To be Africa’s leading provider of destination and hospitality services for high-profile missions, offering world-class logistics with a uniquely African touch.
🎯 Mission
To deliver personalized, secure, and efficient destination and hospitality solutions that reflect Salmart Diplomatic values of excellence, diplomacy, and cultural pride.
✅ Core Objectives
- Coordinate comprehensive logistics for guests and delegations.
- Ensure timely and secure airport reception and hotel check-ins.
- Provide curated tourism and cultural experiences.
- Offer 24/7 concierge and on-ground guest support.
- Scout and evaluate venues for conferences, retreats, and ceremonies.
- Uphold diplomatic protocol, safety, and confidentiality in all services.
🛬 Our Services Include:
✈️ Airport Transfers & Protocol
- VIP meet & greet
- Diplomatic clearances and escort
- Coordinated convoys and motorcades
🏨 Hotel Booking & Room Management
- Luxury and secure accommodation bookings
- Custom rooming lists for delegations
- Early check-in/late check-out support
🏛️ Venue Scouting & Setup Support
- Venue selection based on protocol and technical needs
- AV, breakout rooms, accessibility, and branding zones
- Liaison with event management teams
🎒 Tourism & Cultural Itineraries
- Curated sightseeing, cultural visits, and leisure activities
- Personal guides, interpreters, and secure transport
- Post-event excursions
👥 On-Ground Hospitality Support
- Hospitality desks at hotels, venues, and airports
- Delegate kits, local briefings, and orientation support
- 24/7 concierge service for special requests
📌 Who We Serve:
- Heads of State & Diplomats
- Government Ministries & Intergovernmental Bodies
- Corporate Executives & Private Sector Delegations
- International Conference Attendees
- Cultural and Investment Tour Delegations
🔗 Our Approach
Every guest journey is carefully planned and monitored using secure systems, direct communications, and coordinated command teams. We work hand-in-hand with protocol units, transport agencies, hotels, event organizers, and security personnel to deliver unmatched experiences with professionalism and discretion.
📍 Featured Destinations
- Dar es Salaam | Zanzibar | Arusha | Dodoma
- Nairobi | Addis Ababa | Kigali | Johannesburg
- Dubai | Abu Dhabi | Accra | Luanda|Capetown
👥 Meet the Team
Our dedicated professionals include:
- Head of Destination Management
- Guest Relations & Protocol Officers
- Transport & Logistics Coordinators
- Concierge & Hospitality Desk Managers
- Tourism Experience Designers